Refund Policy

1. Eligibility for Refunds

We accept refund requests for the following reasons:

• Product arrived damaged or defective.
• Wrong item was delivered (different from what was ordered).
• Product was not delivered within the stated delivery window and courier has confirmed loss.

Refund requests must be raised within 7 days of the delivery date. Requests made after 7 days will not be eligible for a refund.

2. Non-Refundable Items

The following are not eligible for refunds:

• Perishable or consumable products (tea sachets, herbal blends) once opened or used.
• Products damaged due to misuse, improper storage, or negligence after delivery.
• Orders where the delivery address was incorrect or incomplete and the courier was unable to deliver.
• Change of mind after the order has been dispatched.

3. How to Request a Refund

To request a refund:

• Email us at tvanamm@gmail.com with the subject line "Refund Request — Order #[your order number]".
• Include your order number, the reason for the refund request, and photographs of the product (if damaged or defective).
• Our team will review and respond within 3 business days.

4. Refund Processing

• Approved refunds are processed to the original payment method (UPI, credit/debit card, net banking) within 7–10 business days of approval.
• Depending on your bank or payment provider, the credit may take additional time to appear in your account.
• We do not process cash refunds.

5. Order Cancellations

• Orders can be cancelled for a full refund only if the request is made before dispatch. Email us immediately at the address above.
• Once an order has been dispatched, it cannot be cancelled. A refund may still be requested after delivery if it meets the eligibility criteria in Section 1.

6. Replacement Policy

Where an eligible refund is confirmed for a damaged or wrong item, we may, at our discretion, offer a replacement shipment instead of a monetary refund. We will confirm the available option with you before proceeding.

7. Franchise-Related Payments

Registration fees, franchise deposits, and any payments made as part of the T VANAMM franchise process are governed separately by the Franchise Agreement and are not covered by this Refund Policy. Please refer to your Franchise Agreement or contact us at tvanamm@gmail.com for franchise payment queries.

8. Contact Us

For all refund and return queries: